Eligibility for Returns & Exchanges:

• Products must be returned within 14 days of the delivery date.
• Items must be unopened, unused, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required for all returns and exchanges.

How to Process a Return or Exchange:

1. Contact Us:

   • Reach out to our customer service team via Customer Service Email or call.
   • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

2. Return Authorization:

   • Our team will provide you with a return authorization and further instructions on how to send the product back to us.

3. Shipping the Return:

   • Carefully package the item(s) to avoid damage during transit.
   • Use a trackable shipping method to ensure the safe arrival of your return.
   • Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Processing Your Return:

   • Once we receive your return and verify that it meets the eligibility criteria, we will process your refund or exchange.
   • Refunds will be issued to the original payment method within 15 business days.
   • For exchanges, the new item(s) will be shipped to you as soon as the returned product is received and inspected.

Important Notes:

• We reserve the right to refuse returns that do not meet the eligibility criteria.
• Sale items and gift cards are non-returnable and non-refundable.
• In the event of a damaged or defective product, please contact us immediately upon receipt.

Thank you for choosing Glowra Cosmetic. We are committed to providing you with high-quality skincare products and exceptional customer service. If you have any questions or need further assistance, please do not hesitate to contact us.